Shipping & Returns
Shipping Policy
Welcome to Aphroomoon's shipping and returns section. Here, we strive to provide transparent information about our shipping methods, packaging, and associated costs. Our aim is to build trust and ensure customer loyalty through clear and concise communication.
In this section, we also offer insights into the story behind our shipping policies. We believe in the importance of sharing our values and commitment to customer satisfaction.
Return & Exchange Policy
At Aphroomoon, we prioritize customer satisfaction. If you're not delighted with your online purchase, you can return the unused item within 14 days for a full refund.
Please note:
- Sale/discounted items and custom orders are non-refundable
- Items must be returned in new condition, with original packaging (when possible)
- Return postage is the buyer's responsibility
- Provide a tracking number for your return package
To initiate a return:
1. Contact us to confirm eligibility
2. Include your order number, name, and address with the item
3. Email us at mailto:aphroomoon@gmail.com for customer service and return address details
We're committed to making returns hassle-free. Let us know how we can assist you!"